Vicidial generating same lead IDs

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Vicidial generating same lead IDs

Postby shan » Tue Mar 13, 2018 3:24 am

I have a case in which two calls are having same lead IDS. Surprisingly, one lead is for an outbound call and other for inbound call. However, customer is the same. Agents are different in both calls. Also, for outbound call, recording is too missing. My main questions are as following:

-Why is vicidial generating same lead IDs?
-Why is the recording missing for the outbound call?

Both calls are disposed by agents as "Calling for information only".
ViciBox v.7.0.3-160505
kernel: 4.1.20-11-default
Asterisk 11.22.0-vici
svn, version 1.8.10 (r1615264)
openSUSE Leap 42.1 (x86_64)"
architecture: x86_64
Dahdi 2.11.1
libpri.so.1.4
Vicidial VERSION: 2.12-552a
BUILD: 160429-0835
© 2016 ViciDial Group
shan
 
Posts: 36
Joined: Tue Sep 12, 2017 11:53 pm

Re: Vicidial generating same lead IDs

Postby mflorell » Tue Mar 13, 2018 5:12 am

For inbound, if you use any of the CIDLOOKUP handle methods, it will use the caller ID number to find a lead_id to match the call to. That is often the cause of what you describe. To fix that you sometimes have to change the Handle Method to "CID".
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Re: Vicidial generating same lead IDs

Postby shan » Tue Mar 13, 2018 5:40 am

Can you share where is this option exactly?
ViciBox v.7.0.3-160505
kernel: 4.1.20-11-default
Asterisk 11.22.0-vici
svn, version 1.8.10 (r1615264)
openSUSE Leap 42.1 (x86_64)"
architecture: x86_64
Dahdi 2.11.1
libpri.so.1.4
Vicidial VERSION: 2.12-552a
BUILD: 160429-0835
© 2016 ViciDial Group
shan
 
Posts: 36
Joined: Tue Sep 12, 2017 11:53 pm

Re: Vicidial generating same lead IDs

Postby mflorell » Tue Mar 13, 2018 6:00 am

Either at the DID screen or the Call Menu screen.
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Re: Vicidial generating same lead IDs

Postby shan » Tue Mar 13, 2018 6:30 am

Yes, I found this option on the DID screen, but it is already set to CID.
ViciBox v.7.0.3-160505
kernel: 4.1.20-11-default
Asterisk 11.22.0-vici
svn, version 1.8.10 (r1615264)
openSUSE Leap 42.1 (x86_64)"
architecture: x86_64
Dahdi 2.11.1
libpri.so.1.4
Vicidial VERSION: 2.12-552a
BUILD: 160429-0835
© 2016 ViciDial Group
shan
 
Posts: 36
Joined: Tue Sep 12, 2017 11:53 pm

Re: Vicidial generating same lead IDs

Postby mflorell » Tue Mar 13, 2018 6:57 am

Then you're going to have to provide Asterisk CLI output and agiout logfile output of these happening if you want further help in identifying the issue.
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Posts: 16815
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Re: Vicidial generating same lead IDs

Postby shan » Tue Mar 13, 2018 7:39 am

Here are the logs which I have:

viciast01:/var/log/asterisk # tail -n 1000000 messages | grep -i 9035742930
[Mar 12 08:36:26] VERBOSE[26438][C-000452e1] res_agi.c: [Mar 12 08:36:26] -- AGI Script Executing Application: (Monitor) Options: (wav,/var/spool/asterisk/monitor/MIX/20180312083626_18665108735_19035742930)
[Mar 12 08:36:35] VERBOSE[26438][C-000452e1] res_agi.c: [Mar 12 08:36:35] -- AGI Script Executing Application: (StopMonitor) Options: (wav,/var/spool/asterisk/monitor/MIX/20180312083626_18665108735_19035742930)
[Mar 12 08:36:35] VERBOSE[26510][C-000452e6] pbx.c: [Mar 12 08:36:35] -- Executing [8309@default:2] Monitor("Local/58600076@default-0002e83b;1", "wav,20180312-083635_9035742930") in new stack
[Mar 12 08:42:36] VERBOSE[28504][C-00045340] pbx.c: [Mar 12 08:42:36] -- Executing [19035742930@default:1] AGI("Local/8600076@default-0002e87a;1", "agi://127.0.0.1:4577/call_log") in new stack
[Mar 12 08:42:36] VERBOSE[28504][C-00045340] pbx.c: [Mar 12 08:42:36] -- Executing [19035742930@default:2] Set("Local/8600076@default-0002e87a;1", "CALLERID(num)=18556022299") in new stack
[Mar 12 08:42:36] VERBOSE[28504][C-00045340] pbx.c: [Mar 12 08:42:36] -- Executing [19035742930@default:3] Dial("Local/8600076@default-0002e87a;1", "SIP/001110119035742930@sbc.voxbeam.com,,tTo") in new stack
[Mar 12 08:42:36] VERBOSE[28504][C-00045340] app_dial.c: [Mar 12 08:42:36] -- Called SIP/19035742930@carrier.com
[Mar 12 08:42:37] VERBOSE[28510][C-00045341] pbx.c: [Mar 12 08:42:37] -- Executing [8309@default:2] Monitor("Local/58600076@default-0002e87b;1", "wav,20180312-184236_9035742930") in new stack
[Mar 12 08:43:46] VERBOSE[28504][C-00045340] pbx.c: [Mar 12 08:43:46] == Spawn extension (default, 19035742930, 3) exited non-zero on 'Local/8600076@default-0002e87a;1'


My main issue is, that why recording does not exist for the outbound manual dialed call.
ViciBox v.7.0.3-160505
kernel: 4.1.20-11-default
Asterisk 11.22.0-vici
svn, version 1.8.10 (r1615264)
openSUSE Leap 42.1 (x86_64)"
architecture: x86_64
Dahdi 2.11.1
libpri.so.1.4
Vicidial VERSION: 2.12-552a
BUILD: 160429-0835
© 2016 ViciDial Group
shan
 
Posts: 36
Joined: Tue Sep 12, 2017 11:53 pm

Re: Vicidial generating same lead IDs

Postby shan » Tue Mar 27, 2018 3:26 am

Why are the recordings getting merged??
ViciBox v.7.0.3-160505
kernel: 4.1.20-11-default
Asterisk 11.22.0-vici
svn, version 1.8.10 (r1615264)
openSUSE Leap 42.1 (x86_64)"
architecture: x86_64
Dahdi 2.11.1
libpri.so.1.4
Vicidial VERSION: 2.12-552a
BUILD: 160429-0835
© 2016 ViciDial Group
shan
 
Posts: 36
Joined: Tue Sep 12, 2017 11:53 pm


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