Customer Time on Agent screen is wrong

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Customer Time on Agent screen is wrong

Postby sohaib » Thu Aug 09, 2018 9:14 am

Hi,

I am having issue on agent screen, it shows wrong customer time on agent screen, system time shows correct, but when call get connected, auto dialer or manual dial or incoming call, all call shows wrong customer time.

How we can adjust customer time? in auto dial as well as in manaul and incoming call.

I have set my server and system time time to 4 as per UAE time zone.

Thanks


Sohaib Khan
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Re: Customer Time on Agent screen is wrong

Postby mflorell » Thu Aug 09, 2018 1:27 pm

When you load leads, what are you putting in the "Phone Code" field?
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Re: Customer Time on Agent screen is wrong

Postby sohaib » Fri Aug 10, 2018 2:11 am

971 as per Dubai Phone code.
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Re: Customer Time on Agent screen is wrong

Postby mflorell » Fri Aug 10, 2018 10:20 pm

How many hours are they off?

Do you have the "/usr/share/astguiclient/ADMIN_adjust_GMTnow_on_leads.pl" script in your crontab?
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Re: Customer Time on Agent screen is wrong

Postby sohaib » Sat Aug 11, 2018 5:40 am

How many hours are they off?


i have set 24 hours in campaign.

Do you have the "/usr/share/astguiclient/ADMIN_adjust_GMTnow_on_leads.pl" script in your crontab


no, should i set this? what this script does?
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Re: Customer Time on Agent screen is wrong

Postby mflorell » Sat Aug 11, 2018 2:32 pm

No, I was asking how many hours off from the real customer time is the display.

Yes, that does need to be in your crontab running every early morning.
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Re: Customer Time on Agent screen is wrong

Postby sohaib » Sun Aug 12, 2018 11:22 am

it shows 5 hours ahead from real customer time. for example, if it is 18 hours, it shows 23 hours in customer time.
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