Parking not working from astguiclient

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Parking not working from astguiclient

Postby ykhan » Thu Jul 27, 2006 3:22 pm

Hi All,

Our agents using astguiclient with Softphones (XPro) are having problems parking calls. When an agent clicks on Park in Astguiclient, the agent gets transferred to the Park extension and caller is Hung Up on. Any ideas on how to fix this? Posting CLi output when Park link is clicked. Using version 1.1.12-3.

== Spawn extension (default, 8301, 0) exited non-zero on 'SIP/yousaf-a8a5'
-- Executing Answer("SIP/yousaf-a8a5", "") in new stack
-- Executing AGI("SIP/yousaf-a8a5", "park_CID.agi") in new stack
-- Launched AGI Script /var/lib/asterisk/agi-bin/park_CID.agi
-- AGI Script park_CID.agi completed, returning 0
-- Executing Playback("SIP/yousaf-a8a5", "park") in new stack
-- Playing 'park' (language 'en')

Help is apprecaited.

Thanks

Yousaf
ykhan
 
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Postby mflorell » Thu Jul 27, 2006 6:37 pm

Is this the astguicient.php page?

are they clicking on PARK within 5 seconds of the call connecting?
mflorell
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Update

Postby ykhan » Fri Jul 28, 2006 11:45 am

The Park link is clicked from agc/astguiclient.php. I have tried it with many options, ie. 2 sec, 5 sec, 30 secs, etc. but still not able to get it working correctly.
ykhan
 
Posts: 352
Joined: Thu Jun 08, 2006 4:47 pm

Postby mflorell » Fri Jul 28, 2006 2:38 pm

I have not noticed this issue on our setups, but it'snot unexpected as astguiclient.php is nowhere near as widely used as vicidial.php.

Please post the contents of live_channels and live_sip_channels tables when this occurs and point out which are the connected channels.

It would also be helpful to have the Asterisk CLI output of the call.
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