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I searched around, but didn't find much - Is it possible to leave a pre-recorded voicemail on answering maches when using manual dial? either tied into the disposition or a button an agent can press that leaves the message?

KDell wrote:I searched around, but didn't find much - Is it possible to leave a pre-recorded voicemail on answering maches when using manual dial? either tied into the disposition or a button an agent can press that leaves the message?

This is done and can be done, and Ikick myself fo rnot figuring it out sooner!

1. Campaign with quick tansfer to Ingroup
2. Set up ingroup with welcome message and drop of message legnth

There is also the "VM" button on the transfer conference frame that will send the call to a prerecorded message complete with waitforsilence, and it's configurable in the campaign detail screen.

mflorell wrote:There is also the "VM" button on the transfer conference frame that will send the call to a prerecorded message complete with waitforsilence, and it's configurable in the campaign detail screen.

Awesome - Thanks!

I need to learn how to send pre recorded message to answering machines that I call. Can you post a step on how to do it. through that ingroup vm?