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by josh1856 » Tue Dec 06, 2011 12:57 am
I have setup the inbound "Wait Time Option" to "PRESS_CID_CALLBK" to play after 120 seconds of being on hold. Once the callers waits for 120 seconds they are presented with the option properly. My ingroup the "Wait Time Option Callback List ID" is set correctly and activated in the blended in/out campaign and the callers who select the option are showing up in the list properly with a status of "WAITTO". However, when an agent becomes free the callback is never initiated?
I must be missing a setting somewhere that defines the callbacks. Any thoughts?
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by mflorell » Tue Dec 06, 2011 8:54 am
Is the list set as an active list in the campaign?
Is the agent set to do blended calling when they login?
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by josh1856 » Tue Dec 06, 2011 9:08 am
The list is the only active list and the campaign and agent are set to blended. Incoming did calls are routing properly to the agents.
Vicibox Redux 3.1.6 64 bit
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Servers: 1 x
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by mflorell » Tue Dec 06, 2011 11:31 am
run this in mysql:
SELECT count(*),status,called_since_last_reset from vicidial_list where list_id='XXX';
replace XXX with the list_id
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by josh1856 » Tue Dec 06, 2011 1:50 pm
I am assuming you want me to use the incoming call.
mysql> SELECT count(*),status,called_since_last_reset from vicidial_list where list_id='999';
+----------+--------+-------------------------+
| count(*) | status | called_since_last_reset |
+----------+--------+-------------------------+
| 42 | DROP | Y |
+----------+--------+-------------------------+
1 row in set (0.00 sec)
Vicibox Redux 3.1.6 64 bit
Asterisk: 1.4.21.2 | VERSION: 2.4-347a | BUILD: 111106-1116
Servers: 1 x
No additional software
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josh1856
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by mflorell » Tue Dec 06, 2011 3:57 pm
No, I'm looking for the list_id you put in the "Wait Time Option Callback List ID" field.
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by josh1856 » Tue Dec 06, 2011 4:10 pm
The list_id in the "Wait Time Option Callback List ID" field is list id 999 which is our incoming list. Should that be changed to something else?
Vicibox Redux 3.1.6 64 bit
Asterisk: 1.4.21.2 | VERSION: 2.4-347a | BUILD: 111106-1116
Servers: 1 x
No additional software
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josh1856
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by mflorell » Tue Dec 06, 2011 6:26 pm
Yes, it should be a different list, we recommend using a list ID that is only used for that purpose so that you can better track those. When the record is inserted it should have a status of INBND.
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by striker » Wed Dec 07, 2011 1:55 am
check whether your list is storing the correct callback number.
also check in whcih format it is storing, & check whether that number is able to dialthrough your outbound trunk.
may be it is storing with phone code in phone field and you have set the omitphone code = N in campaign ,
www.striker24x7.com www.youtube.com/c/striker24x7 Telegram/skype id : striker24x7
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by josh1856 » Wed Dec 07, 2011 11:08 am
New list set up. The correct number is being stored can can be dialed in outbound.
The leads are showing up with the status of "INBND" when they are given the option to receive a callback from the agent the status is changed to "WAITTO" when they press option 1 for the callback.
Vicibox Redux 3.1.6 64 bit
Asterisk: 1.4.21.2 | VERSION: 2.4-347a | BUILD: 111106-1116
Servers: 1 x
No additional software
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josh1856
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by josh1856 » Thu Dec 08, 2011 12:30 am
I am stumped any other ideas?
Vicibox Redux 3.1.6 64 bit
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Servers: 1 x
No additional software
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josh1856
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by mflorell » Thu Dec 08, 2011 9:13 am
Are those two statuses set as dialable statuses in your campaign?
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by josh1856 » Thu Dec 08, 2011 2:43 pm
Matt,
In the Campaign under "Add A Dial Status to Call" INBND or WAITTO are not options that are available to add to the dial status.
jpg
Vicibox Redux 3.1.6 64 bit
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by mflorell » Thu Dec 08, 2011 3:30 pm
That is because you need to add them as either Campaign statuses or system statuses, then you can select them as dialable statuses.
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by josh1856 » Thu Dec 08, 2011 7:19 pm
Nice. The callbacks are happening now. thanks matt. I am also running a blended campaign and there is a survey setup on the campaign is there a way to skip playing the survey and send the INBND call directly to the next available agent?
Vicibox Redux 3.1.6 64 bit
Asterisk: 1.4.21.2 | VERSION: 2.4-347a | BUILD: 111106-1116
Servers: 1 x
No additional software
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josh1856
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- Posts: 39
- Joined: Thu Mar 18, 2010 12:05 am
by mflorell » Fri Dec 09, 2011 7:18 am
That would need to be a separate campaign, you can't have a different call path depending on the status in a single campaign.
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