Campaign Quotas

[jrohler]

Some of our outbound campaigns have quotas for the number of completed sales in a given list or period of time.

If we implement this manually, where a supervisor monitors for when the quota is met, how do they stop new calls without affectiong calls in progress? Logout all agents or set the campaign Active status to N, etc.?

Assuming the manual process works our goal would be to add a cron job that checks the number of sales based on our criteria and have it perform the necessary change to stop calls.

As always, thank you for a great product and excellent support,
Jason

[mflorell]

The best thing to do would be to set the vicidial_campaigns.active field to N and delete all records in the vicidial_hopper table for that campaign_id.

That would allow for the calling to be stopped and the leads in the hopper removed so noone can dial any more calls while allowing the calls just dialed or inprogress to continue.