DNC with View Call Log dialing

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DNC with View Call Log dialing

Postby sadikhov » Wed Sep 25, 2013 10:49 pm

Hi, I just discovered today that if i redial a number within the View Call log the call will go through even if the number is already in DNC. Just want to know how can i prevent this?

1, Manual Dial a number
2, Place number in DNC
3. Redial same number within the VIEW CALL LOG
4, Call will go through.

If i dial the same number on MANUAL DIAL, the call is block/DNC.



VERSION: 2.8-406a
BUILD: 130627-0745
Vicibox 4.03
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Re: DNC with View Call Log dialing

Postby mflorell » Thu Sep 26, 2013 5:40 am

What' is your campaign's "Manual Dial Filter" option set to?
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Re: DNC with View Call Log dialing

Postby sadikhov » Thu Sep 26, 2013 6:21 am

Manual Dial Filter = DNC_ONLY
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Re: DNC with View Call Log dialing

Postby gerski » Thu Sep 26, 2013 11:40 am

You answer your question :)

just change it.
http://www.perfectnetworkcorp.com
Perfect Network Corporation
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Re: DNC with View Call Log dialing

Postby sadikhov » Thu Sep 26, 2013 11:46 am

The Manual Dial Filter option is already set to DNC_only but i can still call/redial a DNC number within the VIEW Call log.
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Re: DNC with View Call Log dialing

Postby mflorell » Thu Sep 26, 2013 3:45 pm

I would suggest upgrading to the most recent svn/trunk version and seeing if it is still a problem.
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