Remote agent not working

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Remote agent not working

Postby h1828 » Thu Oct 24, 2013 9:39 am

HI

I have vicidial 2.0 install on corei7 8 gb 1tb hdd. I was create remote agent 2222 according to manager manual guidance. I also configure sip id in eyebeam remotely it successfully registered. But when i login 2222 remote agent it login but eyebeam doesn't ring. Plz help
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Re: Remote agent not working

Postby rrb555 » Thu Oct 24, 2013 3:06 pm

Hi!

you may want to tell us your campaign settings, agent settings, remote agent settings, inbound settings, anything that is beneficial to us for us to recommend better on ur problem cheers
One server that I am managing | Single Server | ViciBox Redux 6.0 | VERSION: 2.12-549a | BUILD: 160404-0940 | revision 2508| No other hardware
For help you can send me a direct email info@support.com.ph
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Re: Remote agent not working

Postby williamconley » Thu Oct 24, 2013 8:42 pm

remote agents do not log in. when remote agents get a call sent to them by the campaign, their phone will ring and they can answer. but they do not "log in", they are "active" or "inactive" in the remote agent settings.
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Re: Remote agent not working

Postby h1828 » Fri Oct 25, 2013 10:02 am

Hi

Thx William
I got my answer. But for example if i use cc150 extension for outbound calling from remote side. Is there any context to record all outbound call which can be dial by cc150. If it possible plz tell me that context & dialplan for this. Thx
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Re: Remote agent not working

Postby h1828 » Sat Oct 26, 2013 5:01 am

Plz anyone help me its urgent
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Re: Remote agent not working

Postby williamconley » Sun Oct 27, 2013 10:47 am

h1828 wrote:Hi

Thx William
I got my answer. But for example if i use cc150 extension for outbound calling from remote side. Is there any context to record all outbound call which can be dial by cc150. If it possible plz tell me that context & dialplan for this. Thx

Please create a new post for a new issue. Don't jump to a new subject.

And read this ...: http://www.eflo.net/VICIDIALforum/viewtopic.php?p=50662
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
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