vicidial.org

Hi Everyone,

I'm new in the forum but not new to vicidialer. I'm wondering is there any way I could change the layout of Real-Time Report and add the ListID of the call the user gets.

I'm using Vicidial Version 2.4 - 361a and build 120221-1647.

Regards
Raza

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) Why do you need the list id?

4) You would need to modify the realtime report to show the list id. And if you do that, you will have a difficult time upgrading afterwards. Better to keep your changes within the GUI so they survive an upgrade.

That being said: Why not upgrade while you're here?

5) It would be possible to write an external script that would modify the data the realtime screen reads in other columns ... but it would need testing to see if that would break any other functions.

Hi Everyone, I have been using VICIDIAL for almost 4years. I recently upgraded to the following version.

VERSION: 2.8-422a
BUILD: 140117-0840
Asterisk 1.8.25.0

Here is the issue I am having and I do hope someone can help out. The Realtime report on a campaign is not showing the User Name/ID that is logged into the campaign and this is something that we NEED to see. Is there a setting in the campaign/usergroup/user that can be enabled to allow this?

My previous version allowed me to see both the User Name and ID.
VERSION: 2.2.1-237
BUILD: 100510-2015
Asterisk 1.4

Your expertise help is greatly appreciated on this matter. Thx.

Check your user settings, you probably enabled the block user feature.

is this on the campaign setting or the user or user-group setting?

Under User settings

ADMIN REPORT OPTIONS->Realtime Block User Info

Thanks for your reply, I took a look at the Realtime Block User Info and it is set to 0 on all of the user accounts. Yet only the below information I am seeing. Could there be something else that is preventing the User Name/ID from displaying?

| SESSIONID | STATUS PAUSE | MM:SS | CAMPAIGN | CALLS | HOLD | IN-GROUP
+-----------+-----------------+---------+------------+-------+------+------------------
| 8600053 | READY | 0:03 | COPA | 28 |
| 8600052 | READY | 0:11 | COPA | 41 |
| 8600064 | READY | 0:13 | COPA | 24 |
| 8600058 | READY | 0:09 |COPA | 50 |
| 8600051 | INCALL M | 5:25 |COPA | 32 |
| 8600055 | INCALL A | 4:20 |COPA | 29 |
| 8600065 | INCALL M | 3:46 | COPA | 3 |
| 8600062 | INCALL A | 3:08 | COPA | 41 |
| 8600066 | PARK M | 1:56 | COPA | 15 |
| 8600063 | INCALL A | 0:34 |COPA | 57 |
| 8600059 | INCALL A | 0:24 | COPA | 31 |
| 8600056 | INCALL A | 0:21 | COPA | 44 |
| 8600060 | INCALL A | 0:13 | COPA | 46 |
| 8600054 | INCALL A | 0:09 | COPA | 38 |
| 8600057 | DISPO | 0:08 | COPA | 5 |
| 8600061 | PAUSED | 0:01 | COPA | 12 |
+-----------+-----------------+---------+------------+-------+------+------------------
16 agents logged in on all servers

I identified the problem: actually I had to disable "Realtime Block User Info:0" on admin user which you used to login into vicidial admin, but not on agent itself. This fixed the problem.

Thanks.