Novice* Question about Status reporting

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Novice* Question about Status reporting

Postby viciexpand » Tue Jan 28, 2014 6:31 pm

Is there anyway for me to see a report that shows how long agents are "paused" & how long they are "resumed"
viciexpand
 
Posts: 6
Joined: Tue Jan 28, 2014 6:19 pm

Re: Novice* Question about Status reporting

Postby ivschakravarthi » Wed Jan 29, 2014 12:16 am

Agent Performance Report & Agent Time Detail Report.
ivschakravarthi
 
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Location: India


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