Agent on Live Call showing as DEAD in Live Report

Any and all non-support discussions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Agent on Live Call showing as DEAD in Live Report

Postby nitinjain.techie » Wed Apr 09, 2014 8:17 am

Vicidial Version : 2.4

I am facing an issue of Wrong Agent Live Status. My agent is on call but it show as DEAD some times.
Any help appreciated :)
Nitin Kumar Jain | Software Engineer | India |
nitinjain.techie
 
Posts: 3
Joined: Mon Apr 07, 2014 8:26 am

Re: Agent on Live Call showing as DEAD in Live Report

Postby williamconley » Thu Apr 24, 2014 6:38 pm

1) Welcome to the Party! 8-)

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method and vicidial version with build.

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "from scratch" you must post your operating system and should also post the .iso version from which you installed your original operating system. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) Usually bad network somewhere in your system. Between the agent and dialer quite often. Unless of course you are wrong and the agent only LOOKS like he's on a call but the customer has hung up (this is actually the definition of "DEAD CALL").
Vicidial Installation and Repair, plus Hosting and Colocation
SugarCRM integration - Customization and Add-ons - We Bring It All Together.
http://www.PoundTeam.com # 352-269-0000 # +44 (203) 769-2294 # +506 4001-8914
williamconley
 
Posts: 16688
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Re: Agent on Live Call showing as DEAD in Live Report

Postby omar » Tue Nov 22, 2016 6:03 pm

Same problem. Did you solve it?

--------------------------------
ViciBox v.7.0.3
Vicidial Version: 2.12b0.5
Vicidial SVN Rev: 2580
Asterisk 11.23.1-vici
1xDB-Web-Dialer-Archive (all in one server)
Omar
omar
 
Posts: 77
Joined: Wed Dec 13, 2006 2:05 pm

Re: Agent on Live Call showing as DEAD in Live Report

Postby ClearCall » Wed Apr 26, 2017 5:44 pm

Did anyone find a solution for this?
VERSION: 2.14-620a BUILD: 170623-2142
Asterisk: 1.8.32.0-vici
Installed from Vicibox iso.
Vicibox Redux Ver 6.0.2-140825
Open Suse Leap 42.2
ClearCall
 
Posts: 157
Joined: Fri Dec 03, 2010 12:21 pm

Re: Agent on Live Call showing as DEAD in Live Report

Postby mflorell » Wed Apr 26, 2017 7:08 pm

Try upgrading, we've updated code related to this in the last couple months.
mflorell
Site Admin
 
Posts: 16336
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida


Return to General Discussion

Who is online

Users browsing this forum: No registered users and 11 guests