Schedule

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Schedule

Postby bce » Thu Apr 10, 2014 2:46 pm

I am looking for a schedule program to help with scheduling agents.

Thank you!
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Re: Schedule

Postby bce » Thu Apr 10, 2014 2:53 pm

VERSION: 2.8-431a
BUILD: 140314-1134

We use a spreadsheet to schedule agents and it is based on VICI data for the call history. It seems there must be a way to incorporate agent schedules into the mix. Thanks!
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Re: Schedule

Postby mflorell » Thu Apr 10, 2014 3:46 pm

A few years ago a company called Lokad(http://www.lokad.com/) had a product that integrated with Vicidial to forecast how many agents you would need for each 15 minute period in a day. I don't see that product on their website anymore, but you could probably contact them and see if one of their offerings fits in with your needs.
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Re: Schedule

Postby mflorell » Fri Apr 28, 2017 8:38 pm

It's been several years since Lokad stopped offering their vicidial forecasting reporting tools, so we decided a few months ago to start working on our own forecasting reports based upon the Erlang formulas.

We just committed a couple of forecasting reports to svn/trunk. Here's a screenshot of one of them:

Image
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