call logs via softphone

Any and all non-support discussions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

call logs via softphone

Postby myquerry1983 » Sat Apr 26, 2014 12:28 pm

Hi, Is there a way i can view calls made directly from softphone and not from vicidial ui page?

How can i track those calls?

Thanks,


| Vicidial 2.6-397a Build 130414-1924 | Asterisk 1.4.39.1-vici.go | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Dell PowerEdge2
myquerry1983
 
Posts: 38
Joined: Tue Jun 18, 2013 8:07 am

Re: call logs via softphone

Postby rrb555 » Sun Apr 27, 2014 9:38 am

1. Go to Admin>Phones>Select the phone extension
2. Scroll at the bottom of the page and look for 'Click here for phone call recordings'
3. Cheers and Have Fun!
One server that I am managing | Single Server | ViciBox Redux 6.0 | VERSION: 2.12-549a | BUILD: 160404-0940 | revision 2508| No other hardware
For help you can send me a direct email info@support.com.ph
rrb555
 
Posts: 585
Joined: Tue Feb 08, 2011 4:24 pm
Location: Quezon City, Philippines

Re: call logs via softphone

Postby williamconley » Sat May 03, 2014 2:52 pm

if you don't want to see them outside vicidial, you can modify the context of the phones to "defaultlog" context instead of "default" for recordings and/or look in mysql for the log table which is used to generate the data for /vicidial/phone_stats.php
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20018
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)


Return to General Discussion

Who is online

Users browsing this forum: No registered users and 66 guests