outbound calling report

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outbound calling report

Postby nithack » Fri May 02, 2014 7:23 am

Dear team,

My system:
VERSION: 2.6-372a
BUILD: 120713-2123
© 2012 ViciDial Group

how to get outbound calling report from particular extension.

same as inbound calling report by DID.

please help me
nithack
 
Posts: 36
Joined: Sun Nov 24, 2013 1:23 am

Re: outbound calling report

Postby nithack » Sat May 03, 2014 1:51 am

i have hard phone extension connected to matrix gateway
please help me with that
nithack
 
Posts: 36
Joined: Sun Nov 24, 2013 1:23 am

Re: outbound calling report

Postby williamconley » Sat May 03, 2014 2:44 pm

in vicidial "extensions" do not make calls. If you refer to "phones", modify the phone and look at the bottom of the page for the links which show extra information available for the phone.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Re: outbound calling report

Postby nithack » Mon May 05, 2014 4:56 am

dear team,

thanks for quick reply.
But i have still doubts
i am not able to get extra information in admin->modify phone on bottom .

i have to get detail of phone (call logging ) when call is done outbound same as inbound call detail by DID.
is there any setting to be done in extension.conf file

and in admin->phone-->phoneid-->
there is Call Logging which is set to one. what is the use of these

please let me know thanks in advance.
nithack
 
Posts: 36
Joined: Sun Nov 24, 2013 1:23 am

Re: outbound calling report

Postby williamconley » Tue Jun 10, 2014 1:58 am

to log calls by phones, change the context to "defaultlog". This initiates logging of the calls. There have been other references to this method before. But if you require logging, you may want to use "remote agents" instead. Look that up in the manual and you may find much more help.
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20018
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)


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