INDOUND call unattended/unanswer

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INDOUND call unattended/unanswer

Postby myquerry1983 » Wed May 21, 2014 3:30 pm

Hi,

I have an inbound campaign, can i view or track numbers that dial my DID? For example there's no agent log in because there shift doesn't start yet and somebody call the DID number, How can I find or track those number..

Please Help, Thanks.

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Re: INDOUND call unattended/unanswer

Postby williamconley » Sun Jun 15, 2014 6:43 pm

At the bottom of the Modify DID page there are four links. One of them is: "Click here to see a list of recordings and calls for this DID". There is a distinct possibility this could contain a list of calls for that DID. Distinct. 8-)
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