Survey SHOWS ONLY X NO-RESPONSE IN REPORT.

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Survey SHOWS ONLY X NO-RESPONSE IN REPORT.

Postby Erget » Mon Jun 16, 2014 1:57 pm

Hello.
Im having a problem with survey.
I have a test list with 200 numbers when im entering as an agent in vicidial everything looks ok, but when i download the list it shows only one Response Digit: X-NO RESPONSE. Im sure that they are pressing 1.
I would really appreciate your help.
This is my version:

VERSION: 2.8-409a
BUILD: 130809-1410
SVN Version: 2015
DB Schema Version: 1355
Revision: 2015
Node Kind: directory
Schedule: normal
Last Changed Author: mattf
Last Changed Rev: 2015
Last Changed Date: 2013-08-11 14:11:51 -0400 (Sun, 11 Aug 2013)
Erget
 
Posts: 4
Joined: Mon Jun 16, 2014 12:08 pm

Re: Survey SHOWS ONLY X NO-RESPONSE IN REPORT.

Postby omarrodriguezt » Mon Jun 16, 2014 2:24 pm

Hello,
Can you create a test list with your own phone number and test it?
http://www.ITContinental.com
Dedicated USA Servers - Vicibox - Vicidial - Limesurvey - Vtiger CRM - More than 15 years experience - Hablamos Español
omarrodriguezt
 
Posts: 667
Joined: Fri Jun 05, 2009 12:22 pm
Location: Dominican Republic

Re: Survey SHOWS ONLY X NO-RESPONSE IN REPORT.

Postby Erget » Tue Jun 17, 2014 2:12 am

Hello.
I have done that with my own number and still it shows X NO-RESPONSE.
i dont know what the problem is.
Erget
 
Posts: 4
Joined: Mon Jun 16, 2014 12:08 pm

Re: Survey SHOWS ONLY X NO-RESPONSE IN REPORT.

Postby omarrodriguezt » Tue Jun 17, 2014 8:16 am

Ok, download the completed list (Administration -> Lists -> your list id -> download list)
and confirm that has only one status.
Also, when you were using your own numbers for test, what happened? does the system called you?
Can you post the cli when you receive and also when you hang up the test call?
http://www.ITContinental.com
Dedicated USA Servers - Vicibox - Vicidial - Limesurvey - Vtiger CRM - More than 15 years experience - Hablamos Español
omarrodriguezt
 
Posts: 667
Joined: Fri Jun 05, 2009 12:22 pm
Location: Dominican Republic

Re: Survey SHOWS ONLY X NO-RESPONSE IN REPORT.

Postby Erget » Wed Jun 18, 2014 3:19 am

i have download the list every time that i tried and it is only one response - one status.
the system calls me, i hear the voice and press1 and in the report shows only one response.
Erget
 
Posts: 4
Joined: Mon Jun 16, 2014 12:08 pm

Re: Survey SHOWS ONLY X NO-RESPONSE IN REPORT.

Postby omarrodriguezt » Wed Jun 18, 2014 10:03 am

Can you post the cli when you receive and also when you hang up the test call?
http://www.ITContinental.com
Dedicated USA Servers - Vicibox - Vicidial - Limesurvey - Vtiger CRM - More than 15 years experience - Hablamos Español
omarrodriguezt
 
Posts: 667
Joined: Fri Jun 05, 2009 12:22 pm
Location: Dominican Republic


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