Vicidial Alternative numbers

Any and all non-support discussions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Vicidial Alternative numbers

Postby b0l3k » Mon Jul 14, 2014 12:11 pm

Hi
I have list of customers with an avarage of 5 phone numbers each.
Is it possible to set up a campaign so it will dial main number, then if status is unsatisfactory dial 1st alt. number, then decide to dial (or not) another one based on 1st number status, and so on.
I know its not a problem to set up Auto Alt Dial Statuses, but cant find the way to force vicidial using more than two alt numbers (addr3 and alt_num field).
Maybe there's a way to edit some perl script and modify sql table?

Please help, as similar question has been asked but remained unanswered.
Regards.
b0l3k
 
Posts: 18
Joined: Thu Nov 07, 2013 3:48 pm

Re: Vicidial Alternative numbers

Postby mflorell » Mon Jul 14, 2014 4:34 pm

You can do what you describe with Multi-lead auto-alt dialing, or with extended alt dialing.
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: Vicidial Alternative numbers

Postby b0l3k » Mon Jul 14, 2014 6:54 pm

I've just read about MULTI_LEAD dialing and it looks promising, but couldn't find any info on EXTENDED dialing.
It seems that EXTENDED method uses one lead with hundreds alt numbers which meets my requirements :).
Should i load my leads with same method using CLI lead loader or API script and then just change Auto Alt-Number Dialing?

Thanks for your reply.
b0l3k
 
Posts: 18
Joined: Thu Nov 07, 2013 3:48 pm

Re: Vicidial Alternative numbers

Postby mflorell » Tue Jul 15, 2014 12:14 am

Yes, that either of those ways will allow EXTENDED Auto-Alt dialing.
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: Vicidial Alternative numbers

Postby b0l3k » Tue Jul 15, 2014 5:41 am

One more question.
Do all those alternative numbers form the same lead_id when I use EXTENDED mode have their own status or the status?
For me it looks like the stastus is attached to the lead itself. What i'm trying to get is to be able to call n-alt numbers around same lead, and if i declare some individual status for one alt_number, that number should be skipped.

Is it possible, couldn't find individual statuses in icidial_list_alt_phones?
Or maybe MULTI_LEAD method will be more convinient for me, as it's got few leads linked with vendor_lead.

Thanks.
b0l3k
 
Posts: 18
Joined: Thu Nov 07, 2013 3:48 pm

Re: Vicidial Alternative numbers

Postby mflorell » Tue Jul 15, 2014 7:12 am

If you want individual statuses for each number you will need to use MULTI_LEAD.

With EXTENDED, only the most recent status stays with the lead itself, but the vicidial_log will hold the status for each number, that does not allow you to skip it in the future.
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: Vicidial Alternative numbers

Postby b0l3k » Tue Jul 15, 2014 8:57 am

Thanks, I appreciate you time mflorell :)

OK, i've just tested MULTI option.
I loaded leads from excel with 4 different numbers, three of them were set up to have same vendor_lead_code.
Auto Alt-Number Dialing set for MULTI_LEAD and was able to modify their priority.
Problem is that dialer calls each lead no matter what status was set in previous lead (with the same vendor_code).

I though that vicidial in MULTI will treat all leads with the same vendor_code as one customer.
So when I've got few numbers and someone set OK dispo, dialer will stop trying alt numers around that vendor_code.
b0l3k
 
Posts: 18
Joined: Thu Nov 07, 2013 3:48 pm

Re: Vicidial Alternative numbers

Postby mflorell » Tue Jul 15, 2014 9:08 am

We have many clients using it, so I know it works. Is the filter set properly as it should automatically? Is Hopper VLC Dup Check enabled in the campaign?
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: Vicidial Alternative numbers

Postby b0l3k » Tue Jul 15, 2014 4:20 pm

You were wright, i totally forgot about VLC Dup Check enabled.
Once checked everything works like a charm :)

Once again thank You for your time and patience :)
Regards, tom
b0l3k
 
Posts: 18
Joined: Thu Nov 07, 2013 3:48 pm

Re: Vicidial Alternative numbers

Postby mflorell » Tue Jul 15, 2014 6:20 pm

Glad you have it working :)

I will be adding another note about that setting to the documentation.
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida


Return to General Discussion

Who is online

Users browsing this forum: No registered users and 60 guests