Drop Status in System Statuses

Any and all non-support discussions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Drop Status in System Statuses

Postby nithack » Wed Sep 10, 2014 1:50 am

Dear Team,

In my admin panel of vicidial in System Statuses DROP status is having Human Answer =Y.
Please let me know its proper or not i am little bit confused.
Since drop is not Answered by agent.
Did it count under VDCL (Inbound No Agent).
nithack
 
Posts: 36
Joined: Sun Nov 24, 2013 1:23 am

Return to General Discussion

Who is online

Users browsing this forum: No registered users and 68 guests