Drop Status in System Statuses
Posted: Wed Sep 10, 2014 1:50 amDear Team,
In my admin panel of vicidial in System Statuses DROP status is having Human Answer =Y.
Please let me know its proper or not i am little bit confused.
Since drop is not Answered by agent.
Did it count under VDCL (Inbound No Agent).
In my admin panel of vicidial in System Statuses DROP status is having Human Answer =Y.
Please let me know its proper or not i am little bit confused.
Since drop is not Answered by agent.
Did it count under VDCL (Inbound No Agent).