Feasibility of Feedback Menu Just Before Call Hangup

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Feasibility of Feedback Menu Just Before Call Hangup

Postby rupen » Thu Oct 30, 2014 2:50 am

Hi ,

Configuration :
Vicidial VERSION: 2.7-401a BUILD: 130508-2256 (Scratch Install) | Asterisk : 1.8.21.0 | One Servers | DAHDI: 2.9.0.1 | libpri : 1.4.14 | Allo E1 PRI CARD with 4 slots |No Extra Software After Installation | Intel(R) Xeon(R) CPU E3-1220 V2 @ 3.10GHz 8 MB Cache| 4 GB RAM | CentOS release 6.5 (Final) | Linux version 2.6.32-431.20.3.el6.i686 #1 SMP Thu Jun 19 19:51:30 UTC 2014 i686 i686 i386 GNU/Linux

Inbound and Manual Outbound Call Center .

Requirement :

Agent will transfer each customer call to Feedback Menu just before the call is closed , there the customer can provide their feedback in terms of DTMF and then call is closed.

Also require the value to be stored in database so that one can identify which customer press which dtmf.

Does this feasible ?

Please suggest
rupen
 
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Re: Feasibility of Feedback Menu Just Before Call Hangup

Postby geoff3dmg » Thu Oct 30, 2014 4:32 am

So transfer to a call menu? That's not hard.
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Re: Feasibility of Feedback Menu Just Before Call Hangup

Postby rupen » Fri Oct 31, 2014 4:52 am

yes, That's working.
Thanks geoff for suggestion.
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Re: Feasibility of Feedback Menu Just Before Call Hangup

Postby dspaan » Thu Nov 06, 2014 9:53 pm

May i ask you've set it up? Do you manually transfer each customer to the call menu or automatically on hangup?
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
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Re: Feasibility of Feedback Menu Just Before Call Hangup

Postby rupen » Mon Nov 10, 2014 1:39 am

Hi,

i enabled quick transfer button on agent screen.
create "feedback" in-group and set as default in-group in campaign.
in "feedback" in-group set No Agents No Queueing : Y and No Agent No Queue Action : CALLMENU
and provide feedback call menu to it's destination.

Agent will click on quick transfer button just before the call is closed and customer will transfer to feedback call menu.

is it possible to transfer each customer to the call menu automatically on hangup?
rupen
 
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Location: India

Re: Feasibility of Feedback Menu Just Before Call Hangup

Postby dspaan » Tue Nov 11, 2014 7:01 am

Ah i like that trick. We did something similar. To enforce it for every call we just replaced the gif images for the hangup button and quick transfer. We switched them around.
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
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Re: Feasibility of Feedback Menu Just Before Call Hangup

Postby rupen » Thu Nov 13, 2014 12:05 am

Hi dspaan,

To enforce it for every call we just replaced the gif images for the hangup button and quick transfer. We switched them around.


I didn't get this, can you please explain ?
rupen
 
Posts: 24
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Location: India

Re: Feasibility of Feedback Menu Just Before Call Hangup

Postby dspaan » Thu Nov 13, 2014 3:45 am

So we downloaded the gif buttons for quick transfer and hangup and then we made the quick transfer button into a hangup button. And the actual hangup button we changed into a Hangup Voicemail button. Edited with Gimp.
Regards, Dennis

Vicibox 9.0.1
Version: 2.14b0.5
SVN Version: 3199
DB Schema Version: 1588
Build: 200310-1801
dspaan
 
Posts: 1374
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Location: The Netherlands

Re: Feasibility of Feedback Menu Just Before Call Hangup

Postby rupen » Mon Nov 17, 2014 11:48 pm

Thank you dspaan for quick reply.
rupen
 
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