Call Park

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Call Park

Postby palani.sivagurunathan » Thu Nov 13, 2014 10:24 am

Hi Team,

I install Vicidial : VERSION: 2.8-403a working fine for inbound process , problem in parking the call.

when i tried to park the call by click the "PARK CALL" button, the button changed into "GRAB PARKED CALL"and park call time start but call is hangup

my dialplan is extensons.conf file configuration for park

exten => 8301,1,Answer()
exten => 8301,2,AGI(park_CID.agi)
exten => 8301,3,Playback(park)
exten => 8301,4,Hangup()
exten => 8303,1,Answer()
exten => 8303,2,AGI(park_CID.agi)
exten => 8303,3,Playback(conf)
exten => 8303,4,Hangup()

; park channel for client GUI conferencing, hangup after 30 minutes
; create a GSM formatted audio file named "conf.gsm" that is 30 minutes long
; and put it in /var/lib/asterisk/sounds
exten => 8302,1,Answer()
exten => 8302,n,Playback(conf)
exten => 8302,n,Hangup()

exten => 8304,1,Answer()
exten => 8304,n,Playback(ding)
exten => 8304,n,Hangup()


park.gsm and conf.gsm file available in /var/lib/asterisk/sounds/ location .

when i dial 8031 from my eyebeam i able to listen the park music. But i can't able to park using vicidial screen .


Any one please help me


Thank you
PAlani
palani.sivagurunathan
 
Posts: 97
Joined: Tue Apr 13, 2010 9:13 am

Re: Call Park

Postby palani.sivagurunathan » Mon Nov 24, 2014 8:38 am

Team,

Any one please help me .


Thanks,
PAlani
palani.sivagurunathan
 
Posts: 97
Joined: Tue Apr 13, 2010 9:13 am

Re: Call Park

Postby DomeDan » Fri Dec 12, 2014 7:21 am

Dont know much about this, but check the asterisk log and apache log when you're testing
Vicidial Partner. Region: Sweden/Norway.
Does Vicidial installation, configuration, customization, add-ons, CRM implementation, support, upgrading, network-related, pentesting etc. Remote and onsite assistance.
Email: domedan (at) gmail.com
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Location: Sweden

Re: Call Park

Postby palani.sivagurunathan » Tue Dec 16, 2014 7:34 am

Hi,

Yes i have tested ,there is no error . The call parking properly working for Outbound call .Only the problem is inbound .

Thanks,
PAlani
palani.sivagurunathan
 
Posts: 97
Joined: Tue Apr 13, 2010 9:13 am

Re: Call Park

Postby Dinesh Duraisamy » Wed Dec 17, 2014 2:23 pm

post the astersik version and OS
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Posts: 1
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Re: Call Park

Postby palani.sivagurunathan » Wed Dec 17, 2014 11:32 pm

Hi,

Installation details

Ubuntu-12.04 LTS
asterisk-1.4.39.1
asterisk-addons-1.4.12
libpri-1.4.12
dahdi-linux-complete-2.6.0+2.6.0
asterisk-perl-0.08
Vicidial : VERSION: 2.8-403a

Thanks,
PAlani
palani.sivagurunathan
 
Posts: 97
Joined: Tue Apr 13, 2010 9:13 am

Re: Call Park

Postby palani.sivagurunathan » Fri Dec 19, 2014 6:46 am

Hi ,

Any one can help me .


Thanks,
PAlani
palani.sivagurunathan
 
Posts: 97
Joined: Tue Apr 13, 2010 9:13 am

Re: Call Park

Postby DomeDan » Fri Dec 19, 2014 7:10 am

a scratch install, then you are pretty much on your own.
try to install vicibox on a separate computer, import backups and check if the problem persist
Vicidial Partner. Region: Sweden/Norway.
Does Vicidial installation, configuration, customization, add-ons, CRM implementation, support, upgrading, network-related, pentesting etc. Remote and onsite assistance.
Email: domedan (at) gmail.com
DomeDan
 
Posts: 1226
Joined: Tue Jan 04, 2011 9:17 am
Location: Sweden

Re: Call Park

Postby palani.sivagurunathan » Fri Dec 19, 2014 8:57 pm

Hi,

my server is located in US , I am handling through remote support only . How can i solve this issue on same version.

Please Advice,


Thanks,
PAlani
palani.sivagurunathan
 
Posts: 97
Joined: Tue Apr 13, 2010 9:13 am


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