Vicidial Play Audio

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Vicidial Play Audio

Postby ruben23 » Mon Nov 24, 2014 4:54 pm

VERSION: 2.10-451a
BUILD: 140902-0816
© 2014 ViciDial Group

HI guys,

Is it possible like when an agent are on call with a customer and after with the discussion and get positive notes of customer, the agent can pass the call to an IVR that play audio music (Thank you for answering the calls) then hangup. or possible an agent can play an audio (Thank you for answering the calls) and leave the call a nd teh after audio is played it will just hangup also. Any idea guys..?? Thanks
SkypeID: rlacumba
IBM x3200 Dual Core 2.4 Ghz.
4GB Ram
VERSION: 2.4-311a
BUILD: 110514-1351
© 2011 ViciDial Group
Asterisk 1.4.27-vici
Another VICI_day, same trunK, same Channel-->Transcode...
ruben23
 
Posts: 1161
Joined: Thu Jul 31, 2008 10:35 am
Location: Davao City, Philippines

Re: Vicidial Play Audio

Postby DomeDan » Tue Nov 25, 2014 3:50 am

you might want to look up this soundboard topic viewtopic.php?f=8&t=25715
Vicidial Partner. Region: Sweden/Norway.
Does Vicidial installation, configuration, customization, add-ons, CRM implementation, support, upgrading, network-related, pentesting etc. Remote and onsite assistance.
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Re: Vicidial Play Audio

Postby ruben23 » Tue Nov 25, 2014 4:18 am

@DomeDan,

Thanks for the reply. yes possible with soundboard and avatar, but it think the avatar concept is to big since i only need a closing audio where thanks for calling then after, gets hangup or timeout every end of the calls, any chance other approach can work on this, aside form implementing avatar. only just one audio at the end of conversation, that's all it takes.
SkypeID: rlacumba
IBM x3200 Dual Core 2.4 Ghz.
4GB Ram
VERSION: 2.4-311a
BUILD: 110514-1351
© 2011 ViciDial Group
Asterisk 1.4.27-vici
Another VICI_day, same trunK, same Channel-->Transcode...
ruben23
 
Posts: 1161
Joined: Thu Jul 31, 2008 10:35 am
Location: Davao City, Philippines

Re: Vicidial Play Audio

Postby DomeDan » Tue Nov 25, 2014 4:29 am

then modify the dialplan to play a message before the Hangup()
Vicidial Partner. Region: Sweden/Norway.
Does Vicidial installation, configuration, customization, add-ons, CRM implementation, support, upgrading, network-related, pentesting etc. Remote and onsite assistance.
Email: domedan (at) gmail.com
DomeDan
 
Posts: 1226
Joined: Tue Jan 04, 2011 9:17 am
Location: Sweden

Re: Vicidial Play Audio

Postby ruben23 » Tue Nov 25, 2014 12:00 pm

@DomeDan,

Can you point on what Dialplan in particular..? since the agent login as meetme conference when dialing, where to i put the entry of play the audio somehow, what part. Thanks
SkypeID: rlacumba
IBM x3200 Dual Core 2.4 Ghz.
4GB Ram
VERSION: 2.4-311a
BUILD: 110514-1351
© 2011 ViciDial Group
Asterisk 1.4.27-vici
Another VICI_day, same trunK, same Channel-->Transcode...
ruben23
 
Posts: 1161
Joined: Thu Jul 31, 2008 10:35 am
Location: Davao City, Philippines


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