CallerID sent to Customer

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CallerID sent to Customer

Postby Fresh Student » Fri Feb 27, 2015 12:09 pm

Hi,

I set the CallerID for the campaign but I had a customer ask why they saw a Company name with the CallerID. I've looked but don't see where anything other then the number is set in VICI.

What have I missed? :oops:

Thanks

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Re: CallerID sent to Customer

Postby Fresh Student » Fri Feb 27, 2015 12:58 pm

I've looked at the Help in VICI under Campaign and states: NOTE: Sometimes putting UNKNOWN or PRIVATE in the field will yield the sending of your default callerID number

Can I add the Company Name to the CallerID number in this section? I don't want to break my Campaign by adding here if this isn't where I should... Example: 1230001234 My Company Name

Thanks
~~Hosted Vici Server~~
VERSION: 2.10-475a
BUILD: 150218-0924
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Posts: 37
Joined: Tue Mar 04, 2014 4:07 pm

Re: CallerID sent to Customer

Postby mflorell » Fri Feb 27, 2015 1:37 pm

You can only use a dynamic CallerIDname if you are in Canada, and even then it takes some dialplan magic to get that to work in Vicidial. Everywhere else in the world you have to set it with the carrier that controls the phone number, something that can take a week or two to do.
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Re: CallerID sent to Customer

Postby Fresh Student » Fri Mar 06, 2015 11:25 am

Thanks! :mrgreen:
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