Vicidial Voicemail Time issue

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Vicidial Voicemail Time issue

Postby mjdgreat » Thu Apr 02, 2015 1:49 am

Hi everyone,

I would like to ask an assistance that our voicemail is working fine but the issue here is the time it announced is 8 hours late.

I tried manually changing the time of our server but still the voicemail time is late.

Please help me fix this.

Thank you
mjdgreat
 
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Re: Vicidial Voicemail Time issue

Postby mflorell » Thu Apr 02, 2015 5:45 am

admin.php version and build?

Is this a phone's voicemail box or a stand-alone voicemail box?
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Re: Vicidial Voicemail Time issue

Postby mjdgreat » Thu Apr 02, 2015 7:41 pm

Hi mflorell,

Thank you for your response.

VERSION: 2.4-357a
BUILD: 120125-2107
© 2012 ViciDial Group

Yes, it is phone's voicemail box.

I hope you could help me on this. Thank you.
mjdgreat
 
Posts: 4
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Re: Vicidial Voicemail Time issue

Postby williamconley » Thu Apr 02, 2015 8:02 pm

What is the time zone set for that phone?
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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Re: Vicidial Voicemail Time issue

Postby mjdgreat » Thu Apr 02, 2015 8:07 pm

Hi williamconley,

Thank you for your response. The time set is eastern time.
mjdgreat
 
Posts: 4
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Re: Vicidial Voicemail Time issue

Postby mjdgreat » Fri Apr 03, 2015 1:33 am

Please anyone could help me on this?
mjdgreat
 
Posts: 4
Joined: Thu Apr 02, 2015 1:45 am

Re: Vicidial Voicemail Time issue

Postby williamconley » Fri Apr 03, 2015 1:36 am

I see we have an understanding/assumption challenge.

Admin->Phones (choose your phone) "Local GMT"
Admin->Servers (choose your server) "Local GMT"
Cli response to:
Code: Select all
date

which will include both a time and a time zone
Code: Select all
mysql -u cron -p1234 asterisk -e "select now() from vicidial_users limit 1"

which should match the previous request
Code: Select all
cat /etc/php5/apache2/php.ini | grep timezone

which is the php timezone, just for fun

Then you can always look here just to see if you can troubleshoot it yourself. :)
http://www.voip-info.org/wiki/view/Aste ... email.conf
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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Posts: 20018
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)

Re: Vicidial Voicemail Time issue

Postby mflorell » Fri Apr 03, 2015 7:13 am

First, I would recommend upgrading your system, it is currently using code that is over 3 years old and there are significant security issues with the version you are using. In addition to that, we have added several new voicemail features since the version you are using.
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