STATUS ERI

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STATUS ERI

Postby Fresh Student » Fri Apr 17, 2015 9:38 am

Hello,

Is ERI a default system status? It is nor showing under STATUSES WITHIN THIS SYSTEM
The Managers manual shows ERI as Agent Error

I do get the ERI in the the List as a code and just ERI shows as a dial able status in some campaigns.

Can I add it back under STATUSES WITHIN THIS SYSTEM: without causing a problem?
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Re: STATUS ERI

Postby mflorell » Fri Apr 17, 2015 10:45 am

ERI means the agent closed their session without dispositioning that call. If you want to call leads like that back, then you can add it as a system status.
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Re: STATUS ERI

Postby Fresh Student » Mon Apr 20, 2015 10:56 am

OK, Thanks :mrgreen:
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