Call to email
Posted: Sat May 02, 2015 2:04 amI currently have mailto links in my scripts so that agents can generate an email with information like name, phone, etc gathered on a call. After refreshing the script, they click the link and a new Outlook email message opens with the receiver, subject and body. The agent then needs to specify which email account to send the email from. They can then return to the vicidial agent interface and hang up and disposition the call.
While this is working, it means I have to have Outlook installed and all email accounts created on every computer. It also means looking for a particular sent email involves either going from computer to computer or finding someone that has the passwords to all the accounts to log in to them online. When an agent sends an email from the 'wrong' account this becomes more of a challenge.
I have one email in group set up and working and could add more. Is there a way for me create these emails using the vicidial email interface instead?
While this is working, it means I have to have Outlook installed and all email accounts created on every computer. It also means looking for a particular sent email involves either going from computer to computer or finding someone that has the passwords to all the accounts to log in to them online. When an agent sends an email from the 'wrong' account this becomes more of a challenge.
I have one email in group set up and working and could add more. Is there a way for me create these emails using the vicidial email interface instead?