Unknown calls coming in to softphone

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Unknown calls coming in to softphone

Postby jasonniesen » Tue May 05, 2015 12:54 pm

Hello,

We are experiencing an issue where an agent registers their phone to our Vici domains. They successfully connect to the Vici meetme rooms and conduct business as usual. However, an agent will seem to get "found" by some outside party and that agent will received HUNDREDS of calls from this outside party directly to their softphone. It doesn't happen to everyone but once it happens to someone, they can't usually escape them.

Has anyone else experienced this? Any ideas on how to make it stop? Apparently, there is no way to turn off the call waiting feature thru Asterisk, Vici, or linphone.
VICIDIAL VERSION: 2.12-478 | BUILD: 150307-1914 | ViciDial Group Installation | Asterisk Version: 1.8.29.0-vici
jasonniesen
 
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Re: Unknown calls coming in to softphone

Postby greenmon » Tue May 05, 2015 3:41 pm

You might need to check and enable your IPTables. On the other hand you can change your static IP or ask your DID or VoIP provider to give details based on a different IP. That should solve the problem.

Also placing the vici server on a local IP would be a good idea..
greenmon
 
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