DROP status in Agent

Any and all non-support discussions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

DROP status in Agent

Postby darkeye08 » Sun May 17, 2015 8:07 pm

Hi All,

Good day! Just want to ask if you encounter issue on the call details in agent stats that shows DROP but answered by the agent? As far as i know it should be VDCL (Inbound No Agent) for inbound campaign. Is it possible to have this kind of scenario? It is not on a daily basis but it is encountered once or twice in a month.

Appreciate for a feedback.

VERSION: 2.12-484a
BUILD: 150429-1222
Standalone Server
Vicibox_v.6.0.x86_64-6.0.2
darkeye08
 
Posts: 62
Joined: Tue Mar 03, 2015 6:39 am
Location: Cebu City, Philippines, 6000

Re: DROP status in Agent

Postby bobchaos » Mon May 18, 2015 12:47 pm

I don't know for sure, but I always thought that was agents login out just as a call was being routed to them. If you wanted to take a closer look, the AGI logs for those calls should have some interesting output. Personally, I just tell my clients to ignore them, so few of them.
bobchaos
 
Posts: 171
Joined: Fri Jan 06, 2012 12:46 pm


Return to General Discussion

Who is online

Users browsing this forum: Google [Bot] and 44 guests