System putting calls on hold

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System putting calls on hold

Postby muyousif » Fri Jul 17, 2015 1:44 pm

Hi Guys, currently when all agents are in pause status, system puts all callers on hold, is there a possibility system forwards them to voicemail box if all agents are in pause status???
ViciBox v.6.0.3 | VERSION: 2.14-685a BUILD: 180825-2100| Asterisk 1.8.29 | Cluster: 1 DB: 16Core@2.67GHz 16RAM | 1 WEB: 8Core@2.50GHz 16RAM | 8 Tel: QuadCore@2.93GHz 8RAM
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Re: System putting calls on hold

Postby muyousif » Fri Jul 17, 2015 1:48 pm

sorry forget to mention... this is for incoming callers.


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ViciBox v.6.0.3 | VERSION: 2.14-685a BUILD: 180825-2100| Asterisk 1.8.29 | Cluster: 1 DB: 16Core@2.67GHz 16RAM | 1 WEB: 8Core@2.50GHz 16RAM | 8 Tel: QuadCore@2.93GHz 8RAM
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Re: System putting calls on hold

Postby fibres » Sun Jul 19, 2015 12:55 pm

You need to goto Inbound in the admin interface.

Click on the ingroup your using.

Find "No Agents No Queueing:" and set to NO_PAUSED

Then on the item below which should be "No Agent No Queue Action:" select "voicemail" Once that is selected the option below should change and allow you to select which mailbox to send calls to.

Hope this helps!
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Re: System putting calls on hold

Postby williamconley » Fri Jul 24, 2015 12:57 am

Good post fibres! 8-)
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Re: System putting calls on hold

Postby muyousif » Tue Jul 28, 2015 9:09 am

Thanks for the help. It worked :-)
ViciBox v.6.0.3 | VERSION: 2.14-685a BUILD: 180825-2100| Asterisk 1.8.29 | Cluster: 1 DB: 16Core@2.67GHz 16RAM | 1 WEB: 8Core@2.50GHz 16RAM | 8 Tel: QuadCore@2.93GHz 8RAM
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