two customers in the same conf to one agent???

Any and all non-support discussions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

two customers in the same conf to one agent???

Postby muyousif » Wed Aug 26, 2015 6:26 am

I am having one weird issue sometimes two customers come in the same conference to one agent? can you explain why it could happen?


ViciBox Redux v.6.0.3-141118
VERSION: 2.12-493a
BUILD: 150703-2105
ViciBox v.6.0.3 | VERSION: 2.14-685a BUILD: 180825-2100| Asterisk 1.8.29 | Cluster: 1 DB: 16Core@2.67GHz 16RAM | 1 WEB: 8Core@2.50GHz 16RAM | 8 Tel: QuadCore@2.93GHz 8RAM
muyousif
 
Posts: 119
Joined: Wed May 14, 2014 5:29 am

Re: two customers in the same conf to one agent???

Postby williamconley » Tue Sep 08, 2015 12:10 am

Usually an overload of the system. If you had a lot of agents and/or set your dial ratio very high ... or just a lot of calls on the server, you can overload Vicidial and it can make "poor decisions".

Also running heavy reports can cause some issues. Loading leads while the system is running. Using predictive dialer settings "more intense" is also a bad idea in heavy-use systems.

So .. how many agents? how many live calls? dial ratio? Campaign settings related to adapt (if any)?
Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
williamconley
 
Posts: 20018
Joined: Wed Oct 31, 2007 4:17 pm
Location: Davenport, FL (By Disney!)


Return to General Discussion

Who is online

Users browsing this forum: No registered users and 45 guests