Call Menu Reporting

Any and all non-support discussions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Call Menu Reporting

Postby ruben23 » Wed Sep 02, 2015 9:37 pm

Asterisk 1.8
VERSION: 2.10-475a
BUILD: 150218-0924
© 2015 ViciDial Group

HI guys anyone can help on how to determine the Report on the call menu on who press options like 1,2,3 at least i would know the stats of the customer who responded, i tried on the reporting but seems no report projecting regarding the digits being press, i check all report..anyone have experience this. Thanks a lot
SkypeID: rlacumba
IBM x3200 Dual Core 2.4 Ghz.
4GB Ram
VERSION: 2.4-311a
BUILD: 110514-1351
© 2011 ViciDial Group
Asterisk 1.4.27-vici
Another VICI_day, same trunK, same Channel-->Transcode...
ruben23
 
Posts: 1161
Joined: Thu Jul 31, 2008 10:35 am
Location: Davao City, Philippines

Re: Call Menu Reporting

Postby mflorell » Thu Sep 03, 2015 7:08 am

Do you have DTMF logging enabled in your Call Menus?
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida

Re: Call Menu Reporting

Postby SPAMSAM » Thu Aug 17, 2017 2:46 am

Asterisk: 11.25.0-vici
VERSION: 2.14-615a
BUILD: 170516-0632
© 2017 ViciDial Group

I's sitting with the same issue.

Call menu is set up as a post call "survey" where the client rates service by pressing a digit between 1 and 5.

I have DTMF logging enabled and the tracking group is set to an inbound group.

Where can I get a report to show which digits the lead selected?
SPAMSAM
 
Posts: 70
Joined: Tue Jan 17, 2017 4:00 am

Re: Call Menu Reporting

Postby mflorell » Thu Aug 17, 2017 6:02 am

How are you sending calls to the Call Menu after an agent handles the call?
mflorell
Site Admin
 
Posts: 18335
Joined: Wed Jun 07, 2006 2:45 pm
Location: Florida


Return to General Discussion

Who is online

Users browsing this forum: No registered users and 54 guests