vicidial.org

Asterisk 1.8
VERSION: 2.10-475a
BUILD: 150218-0924
© 2015 ViciDial Group

HI guys anyone can help on how to determine the Report on the call menu on who press options like 1,2,3 at least i would know the stats of the customer who responded, i tried on the reporting but seems no report projecting regarding the digits being press, i check all report..anyone have experience this. Thanks a lot

Do you have DTMF logging enabled in your Call Menus?

Asterisk: 11.25.0-vici
VERSION: 2.14-615a
BUILD: 170516-0632
© 2017 ViciDial Group

I's sitting with the same issue.

Call menu is set up as a post call "survey" where the client rates service by pressing a digit between 1 and 5.

I have DTMF logging enabled and the tracking group is set to an inbound group.

Where can I get a report to show which digits the lead selected?

How are you sending calls to the Call Menu after an agent handles the call?