Agent Activity Hourly Report

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Agent Activity Hourly Report

Postby nithack » Thu Sep 17, 2015 8:12 am

Dear Team,

I want get agent hourly interval report for pause,wait,talk and dispos(In sec).
Do need we need some customization.
nithack
 
Posts: 36
Joined: Sun Nov 24, 2013 1:23 am

Re: Agent Activity Hourly Report

Postby omarrodriguezt » Thu Sep 17, 2015 8:47 am

Hello,
When you post don't forget to share with us details about your installation method and your current version.
There are some built in reports that shows you similar columns.
Try Reports -> Agent Reports-> Agent Time Detail

If you want to build your own custom report, you can contact sales@vicidial.com or see my details bellow.
http://www.ITContinental.com
Dedicated USA Servers - Vicibox - Vicidial - Limesurvey - Vtiger CRM - More than 15 years experience - Hablamos Español
omarrodriguezt
 
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Location: Dominican Republic


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