vicidial.org

Hello team,

I am running Vicidial server in cluster mode. There is one web + database server and three telephony servers. I have configured agents/phones specifically on each telephony server so like first 50 agents on first server, 50 agents on second server and 20 agents on third server. I have also disabled balance dialing in each server config but still I see servers are doing balance dialing.

SIP/1260 | Muneeb Ahmed + | 8600089 | INCALL A | 192.168.172.94 | 192.168.172.93 | 15:49 | WARID_O | 96 |
| SIP/1145 | Muhammad Shahzad Ari + | 8600090 | INCALL A | 192.168.172.94 | 192.168.172.94 | 10:35 | WARID_O | 106 |
| SIP/1236 | Hafiza Muzzamil Iqba + | 8600054 | INCALL A | 192.168.172.93 | 192.168.172.93 | 9:22 | WARID_O | 110 |
| SIP/1224 | Muhammad Imran + | 8600101 | INCALL A | 192.168.172.92 | 192.168.172.92 | 8:02 | WARID_O | 94 |
| SIP/1030 | Ishrat Noreen + | 8600095 | INCALL A | 192.168.172.92 | 192.168.172.92 | 7:49 | WARID_O | 115 |
| SIP/1185 | Syed Salman Ali Shah + | 8600079 | INCALL A | 192.168.172.94 | 192.168.172.94 | 7:02 | WARID_O | 69 |
| SIP/1232 | Talha Irfan + | 8600059 | INCALL A | 192.168.172.93 | 192.168.172.94 | 6:56 | WARID_O | 99 |
| SIP/1070 | Zobia rehmat + | 8600060 | INCALL A | 192.168.172.92 | 192.168.172.94 | 5:44 | WARID_O | 168 |
| SIP/1062 | Salman Riaz + | 8600072 | INCALL A | 192.168.172.92 | 192.168.172.92 | 5:15 | WARID_O | 42

You can see server IP and call server IP both in the above logs. Please guide me how I can stop this balance dialing. Three telephony servers have different specs from each other so balance dialing put extra load on servers.


VERSION: 2.12-493a
BUILD: 150703-2105
© 2015 ViciDial Group

BALANCE dialing is when a separate process places calls for one server because there are not enough lines on that server for it to dial at the level it thinks it should be dialing at. You can see BALANCE dialing is happening by looking at the "SHORT/FILL" numbers in the real-time report. If the FILL is above 0, then balance dialing is happening.

If a call is placed on one dialer and is sent to an agent on another dialer, it does not mean that it was a balance dialed call.