Dropped Percent in Real-Time Report

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Dropped Percent in Real-Time Report

Postby lanerfy11 » Fri Oct 16, 2015 4:00 am

Greetings!

I would just like to ask about the dropped percent in Real-Time Report.
why is the DROPPED PERCENT calculated by the DROP CALLS over the ANSWERED CALLS?
isn't it supposed to be the DROP CALLS over the CALLS TODAY?

[img=http://s16.postimg.org/4uhgjuzwx/Capture.jpg]
hoping for your kind response. thank you.



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Re: Dropped Percent in Real-Time Report

Postby mflorell » Fri Oct 16, 2015 5:38 am

It is calculated that way because that is based upon the FTC's legal requirement for Dropped Calls calculation.
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