Can't listen live call agents

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Can't listen live call agents

Postby FreelanceCandidature » Wed Nov 04, 2015 12:54 pm

Hi Guys ,
when i want to listen a live call i didnt receive a call in xlite so can you help me please?
What i do :
Report>>Real-Time Main Report>>Choose Report Display Options>>
Inbound:Yes
Monitor :Monitor
Phone :"my extension"
Dialable Leads Alert: No
Show Drop In-Group Row:No
Show Carrier Stats:No
Agent Time Stats::No
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Re: Can't listen live call agents

Postby ClearCall » Wed Nov 04, 2015 4:29 pm

Your phone extension has to match the user you are logged in to the Vicidial Admin with. When you click Submit on the Choose Report Display Options your phone will not ring but each agent on the report will have 'Listen' next to their name. It is when you click on one of the Listen links that your phone should ring.
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Re: Can't listen live call agents

Postby FreelanceCandidature » Wed Nov 04, 2015 4:43 pm

Thanks for your answer,that's the problem when i click on one of the Listen links my phone didn't ring
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Re: Can't listen live call agents

Postby ClearCall » Thu Nov 05, 2015 9:31 am

What message pops up?
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Re: Can't listen live call agents

Postby FreelanceCandidature » Thu Nov 05, 2015 9:58 am

success:calling"extension"
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Re: Can't listen live call agents

Postby ClearCall » Thu Nov 05, 2015 11:12 am

And does your extension show that it is connected and have the correct codecs? Can you make a call directly from your extension?
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Re: Can't listen live call agents

Postby FreelanceCandidature » Thu Nov 05, 2015 2:13 pm

yes i can log in server receive call....but the problem is when i want to listen live call from other agents i didn't receive the call in xlite.
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Re: Can't listen live call agents

Postby striker » Fri Nov 06, 2015 12:15 am

make sure you have enabled Agent API Access = 1
for the login id which you used to login as admin and barge or listen to calls.

after enabling Agent API Access , if you are not getting call, then post the Asterisk cli log .
www.striker24x7.com www.youtube.com/c/striker24x7 Telegram/skype id : striker24x7
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Re: Can't listen live call agents

Postby FreelanceCandidature » Tue Nov 10, 2015 12:36 pm

how can i have my Asterisk Cli Log ? please
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Re: Can't listen live call agents

Postby striker » Wed Nov 11, 2015 2:02 am

login to your server via ssh using putty client

once you have linux console access type asterisk -vvvr
were it will redirect to asterisk cli

now make a call you can see some realtime logs copy and paste it here
www.striker24x7.com www.youtube.com/c/striker24x7 Telegram/skype id : striker24x7
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