Busy Auto in Inbound_Man

Any and all non-support discussions

Moderators: gerski, enjay, williamconley, Op3r, Staydog, gardo, mflorell, MJCoate, mcargile, Kumba, Michael_N

Busy Auto in Inbound_Man

Postby nithack » Sat Nov 07, 2015 9:24 am

Dear Team,

Below is my vicidial version:
VERSION: 2.10-449a
BUILD: 140817-0928
© 2014 ViciDial Group

Below is my Asterisk Version:
Asterisk 1.8.21.0-vici-beta

I have enabled preview dialing[Manual dial] by keeping Dial method :INBOUND_MAN in campaign.
But when i pull out export call report i got some of the lead which where showing as that they have Autodial out from the system.

status:AB
user:VDAD

full_name:Outbound Auto Dial
alt_dial:NONE

length_in_sec:0
status_name: Busy Auto


So please help me how i am getting these report of auto dial since my system has set to preview dial.
Last edited by nithack on Tue Nov 10, 2015 8:27 am, edited 1 time in total.
nithack
 
Posts: 36
Joined: Sun Nov 24, 2013 1:23 am

Re: Busy Auto in Inbound_Man

Postby nithack » Tue Nov 10, 2015 8:26 am

Dear Team,

Please help me to solve the problem.
nithack
 
Posts: 36
Joined: Sun Nov 24, 2013 1:23 am

Re: Busy Auto in Inbound_Man

Postby nithack » Tue Nov 10, 2015 8:27 am

nithack wrote:Dear Team,

Below is my vicidial version:
VERSION: 2.10-449a
BUILD: 140817-0928
© 2014 ViciDial Group

Below is my Asterisk Version:
Asterisk 1.8.21.0-vici-beta

I have enabled preview dialing[Manual dial] by keeping Dial method :INBOUND_MAN in campaign.
But when i pull out export call report i got some of the lead which where showing as that they have Autodial out from the system.

status:AB
user:VDAD

full_name:Outbound Auto Dial
alt_dial:NONE

length_in_sec:0
status_name: Busy Auto


So please help me how i am getting these report of auto dial since my system has set to preview dial.
nithack
 
Posts: 36
Joined: Sun Nov 24, 2013 1:23 am


Return to General Discussion

Who is online

Users browsing this forum: No registered users and 59 guests