reps pausing and dropped calls

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reps pausing and dropped calls

Postby TEnCalls » Fri Nov 27, 2015 1:56 pm

We are experiencing HUGE problems.
Reps are being paused and calls are being dropped mid calls! Can we have some correspondence for a solution please!
TEnCalls
 
Posts: 4
Joined: Fri Nov 27, 2015 1:28 pm

Re: reps pausing and dropped calls

Postby proper » Sun Dec 06, 2015 9:18 pm

Without any details about your system it is impossible to help.

Most likely you are experiencing Database congestion, if your dialer has been working for over a year or more without maintenance, logs grow to extent where system has trouble getting things done on time.

I recommend you get someone to look at your database.
proper
 
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Joined: Sun Dec 06, 2015 7:25 pm


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