Workforce Management and Scheduling

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Workforce Management and Scheduling

Postby papajohn56 » Mon Jan 25, 2016 9:09 pm

Anyone have any recommendations for WFM software that ties in to Vicidial? We've seen others out there that automatically schedule agents based on hourly call volume and forecast out, but rather than spending $20,000 for them to integrate to us, I figured I'd check to see if anything like this already exists.

Thanks
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Re: Workforce Management and Scheduling

Postby mflorell » Mon Jan 25, 2016 9:20 pm

The closest thing was Lokad, but they stopped offering that option years ago.
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Re: Workforce Management and Scheduling

Postby mflorell » Fri Apr 28, 2017 8:37 pm

It's been several years since Lokad stopped offering their vicidial forecasting reporting tools, so we decided a few months ago to start working on our own forecasting reports based upon the Erlang formulas.

We just committed a couple of forecasting reports to svn/trunk. Here's a screenshot of one of them:

Image
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