losing informations's customer

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losing informations's customer

Postby Yassinelpdt » Thu Mar 24, 2016 9:47 am

Hello Matt and Vicidial Family,

I have a problem at the interface agent, when the agent notes the information provided by the customer during the call on the field comments , and qualifies this call ,when he trying to call this same number ,he don't find the information noted on this field , normally we must find what the agent noted in the field comments ?!

please help me to fix that problem,
Best Regards,

Asterisk 1.4.39.1-vici
goautodial VERSION: 2.4-309a
Yassinelpdt
 
Posts: 9
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Re: losing informations's customer

Postby mflorell » Thu Mar 24, 2016 11:54 am

The version of Vicidial you are using is very old and has a lot of bugs in it. I would recommend upgrading to the newest version.
mflorell
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Location: Florida

Re: losing informations's customer

Postby Yassinelpdt » Thu Mar 24, 2016 12:13 pm

Hi mflorell :)

first thnaks for reponse, i will upgrad the version later ,but can you tell how can i do to fix that probleme please ?

Best Regards,
Yassinelpdt
 
Posts: 9
Joined: Wed Mar 23, 2016 10:39 am

Re: losing informations's customer

Postby mflorell » Thu Mar 24, 2016 1:10 pm

I would suggest upgrading, there have been hundreds of changes and hundreds of bug fixes in the last several years. This may be one that is already fixed.
mflorell
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Re: losing informations's customer

Postby Yassinelpdt » Fri Mar 25, 2016 6:11 am

Ah ok, so i will do the upgrading now, thanks a lot mflorell :)
Yassinelpdt
 
Posts: 9
Joined: Wed Mar 23, 2016 10:39 am

Re: losing informations's customer

Postby JayZapata » Wed Oct 19, 2016 1:46 am

Hello everyone!

I am having the same challenges with what was mentioned below, please help. Thanks!: I am using VERSION: 2.12-496c

[quote="Yassinelpdt"]Hello Matt and Vicidial Family,

I have a problem at the interface agent, when the agent notes the information provided by the customer during the call on the field comments , and qualifies this call ,when he trying to call this same number ,he don't find the information noted on this field , normally we must find what the agent noted in the field comments ?!

please help me to fix that problem,
Best Regards,
JayZapata
 
Posts: 2
Joined: Wed Oct 19, 2016 1:34 am


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