vicidial.org

Hi,

I have few agents workstation in different time zone and and vici server is in different time zone so i am facing date&time issues on my recording file name, can we map date&time on all recording files according to server time?

Campaign Rec Filename is set to CAMPAIGN_FULLDATE_AGENT_CUSTPHONE but it generate file name according to agent workstation data & time

Vicidial VERSION: 2.12-479a, BUILD: 150313-0912
asterisk 1.8, libpri version: 1.4.15 with DAHDI Version: 2.6
Dell R720 – No additional hardware.

I just tested this in the latest code and did not see this problem. I would suggest upgrading to see if this issue has already been fixed.

Hi,

Now I've tested on Viciail VERSION: 2.12-541a BUILD: 160306-1053 but still vicidial user workstation date&time to map on recording file name, please advise.

What is the Agent phone timezone(Local GMT) set to?

And for research purposes:

Server Time Zone for OS and PHP. Check "Reports" and click on + next to "SERVER +- DESCRIPTION" at the bottom of the main page which shows the present time (to be sure you know the time zone based on that value).

Also the setting for Local GMT from Admin->Servers for this server.

Can you share the path of the call? It was an automated outbound call generated by the campaign?
Also, just for fun, perhaps a test call CLI output so we can verify the path of the call.

Time Zone on agent phone, OS and for PHP are set to GMT+5 that is the correct as required and usually time on all call recording appeared correct but few agents workstations OS are running GMT -5 and for those agents call time on recording file appear according to workstation rather than vicidial server, so my question is can we somehow bound vicidial to map server date time on recording file.

These are the automatic calls generated by the campaign with all default path, cli out is attached for further review

http://tempsend.com/594C28BC79/3AE0/putty.log

I am still unable to replicate the issue using the latest version. Since you are doing auto-dialing, have you tried enabling the "Routing Initiated Recording" campaign feature?

ZeeTech wrote:Time Zone on agent phone, OS and for PHP are set to GMT+5 that is the correct as required and usually time on all call recording appeared correct but few agents workstations OS are running GMT -5 and for those agents call time on recording file appear according to workstation rather than vicidial server, so my question is can we somehow bound vicidial to map server date time on recording file.

These are the automatic calls generated by the campaign with all default path, cli out is attached for further review

http://tempsend.com/594C28BC79/3AE0/putty.log

1) I prefer that you post the code here (inside [ code ] brackets) rather than sending us to a (possibly infected) downloader file sharing site.
2) your cli output has color codes in it. Moderately distracting when looking at the code as text.
3) You have several recording instances, instead of a single example (I prefer one example, less code to dig through)
4) If this is your recording method:

Code: Select all

[Apr  4 13:16:09]     -- Executing [8309@default:2] Monitor("Local/58600054@default-00002ace;1", "wav,AUSOB2_20160404-131608_4726_61397442866") in new stack


Then "monitor" is somehow getting the time incorrect or a script that later modifies this to the campaign/ingroup settings is changing it incorrectly.
5) Your next step would be to find the script that makes this change. At the end of the call, the hangup command initiates:

Code: Select all

[Apr  4 13:16:16]     -- Executing [h@default:1] AGI("SIP/Smk2-00002215", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16---------------") in new stack

ZeeTech wrote:Time Zone on agent phone, OS and for PHP are set to GMT+5 that is the correct as required and usually time on all call recording appeared correct but few agents workstations OS are running GMT -5 and for those agents call time on recording file appear according to workstation rather than vicidial server, so my question is can we somehow bound vicidial to map server date time on recording file.

These are the automatic calls generated by the campaign with all default path, cli out is attached for further review

http://tempsend.com/594C28BC79/3AE0/putty.log

Hi ZeeTech,

Same problem I am facing my server is in EST and agents are in India and I would like to have EST timestamp in recording file name too, can you please help me on this?

ZeeTech wrote:Time Zone on agent phone, OS and for PHP are set to GMT+5 that is the correct as required and usually time on all call recording appeared correct but few agents workstations OS are running GMT -5 and for those agents call time on recording file appear according to workstation rather than vicidial server, so my question is can we somehow bound vicidial to map server date time on recording file.

These are the automatic calls generated by the campaign with all default path, cli out is attached for further review

http://tempsend.com/594C28BC79/3AE0/putty.log

I have done but it is not showing expected time, can you please guide me how to show the server timezone in the recording filename.?
Thanks in Advance...