CALL TIME PROBLEM

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CALL TIME PROBLEM

Postby brando16 » Tue Apr 19, 2016 4:33 am

Hi all,
i'm googling a lot before write here, this is the problem: i create a new call time default 900 to 2100 and Mon-Fri 900 to 2100, saturday 900 to 1500, after hours message is a message audio wav (no problem for a little time i hear it).
I set in a blended campagin this call time but the campaign permit allways inbound call. For a little time thi call times works, but when hours change to summertime this doesn't work anymore. I check for a lead gmt_local_offset for out call and i noted if a lead have this field set to +2 is ok with hours in Italy instead of +1, but inbound call doens't work anyway.

Please this server is a production server and i need support for work fine.

Help me is urgent!!!

Bye soon

PS: sorry for my bad english :)
Vicibox VERSION: 2.14-580a | BUILD: 161029-2304 | OpenSuSE v.42.1 64-bit | Kernel v.4.1.13 | Asterisk v.11.25.1-vici | DAHDI v.2.10.2 | LibPRI v.1.4.14 | Amfletec VoiceSync v.1.3.8 | ViciDial SVN Trunk v.2.12-533a build 161205-1650 revision 2461
brando16
 
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Re: CALL TIME PROBLEM

Postby mflorell » Tue Apr 19, 2016 6:18 am

For inbound calls, you need to set the call time in an in-group, not just in the campaign.
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Re: CALL TIME PROBLEM

Postby brando16 » Tue Apr 19, 2016 7:46 am

Thanks mflorell,

i set in the in-group. to night check for works but why he change the time in the system settings write 1.00 and "DO NOT ADJUST DMT"?

i will write tomorrow for check.

thanks
Vicibox VERSION: 2.14-580a | BUILD: 161029-2304 | OpenSuSE v.42.1 64-bit | Kernel v.4.1.13 | Asterisk v.11.25.1-vici | DAHDI v.2.10.2 | LibPRI v.1.4.14 | Amfletec VoiceSync v.1.3.8 | ViciDial SVN Trunk v.2.12-533a build 161205-1650 revision 2461
brando16
 
Posts: 88
Joined: Tue Jul 30, 2013 11:00 am


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