Satisfaction survey at the end of the call

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Satisfaction survey at the end of the call

Postby exander » Tue Jul 12, 2016 4:32 am

Hi to all,
In an inbound campaign I would like to transfer the call to a callmenu with 3 questions to verify the customer satisfaction, Is it possible to accomplish this?
I have goautodial 3.3, Vicidial VERSION: 2.7-401a BUILD: 130508-2256 asterisk 1.8.23
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Re: Satisfaction survey at the end of the call

Postby williamconley » Tue Jul 12, 2016 5:20 am

Are you asking for a 3 question survey for inbound calls? Or a 3 question survey at the end of outbound calls? Or something in between or different?

All are possible, but not within the standard Vicidial web gui. Customization required. :)
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Re: Satisfaction survey at the end of the call

Postby mflorell » Tue Jul 12, 2016 6:33 am

We usually do this by having the agent transfer the call to an in-group that drops immediately to a Call Menu.
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Re: Satisfaction survey at the end of the call

Postby exander » Tue Jul 12, 2016 8:01 am

Ok I successfully configured the transfer to the callmenu, but Is there a way from the callmenu to know what is the agent who answered the call ?
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Re: Satisfaction survey at the end of the call

Postby mflorell » Tue Jul 12, 2016 9:15 am

No, but if there was, what would you do with that information in a Call Menu?
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Re: Satisfaction survey at the end of the call

Postby exander » Tue Jul 12, 2016 10:50 am

I use the callmenu for a survey, using an agi I register the answer in a database.
Having the agent I will have a statistical report regarding the agent, Can I using the dialplan set a channel variable before transfer the call to the callmenu ?
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Re: Satisfaction survey at the end of the call

Postby exander » Tue Jul 12, 2016 11:09 am

for example I have this in my dialplan before passing the call to the callmenu:

Executing [990009*pesquisa**24**0721494*agent001**@default:2] AGI("SIP/068339-0000001b", "agi-VDAD_ALL_inbound.agi|CLOSER-----LB-----CL_TESTCAMP-----7275551212-----Closer-----park----------999-----1")

How Can I extract the agent001 value ?
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Re: Satisfaction survey at the end of the call

Postby mflorell » Tue Jul 12, 2016 11:45 am

There is already a built-in function to tie the Call Menu response to a the lead the call came from, you don't need to write another AGI script to do that.

Yes, there are channel variable options you can use. Take a look at the agi-set_variables.agi script.
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Re: Satisfaction survey at the end of the call

Postby exander » Wed Jul 13, 2016 5:49 am

Thank you very much for the help resolved using the agi-set_variables.agi script and the variable user.
Bye
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