Park Call - can I hear customer while MOH is playing?

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Park Call - can I hear customer while MOH is playing?

Postby ZibiX » Tue Jul 19, 2016 8:22 am

Hi.

Now, Park Call from Agent Panel is working like this:
- when we press Park Call, our customer is hearing MOH sound and we are not hearing anything
- when we depressed Park Call we can talk to costomer normally

Is it possible to change this behavior to this?:
- when we press Park Call, our customer is hearing MOH sound and we are are hearing what costomer is saying (customer does not necessary need to hear our voice)
- when we depressed Park Call we can talk to costomer normally

I need this function to play sound file (1 file) to customer, while still able to hear the customer.
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Re: Park Call - can I hear customer while MOH is playing?

Postby ZibiX » Tue Jul 19, 2016 10:58 am

Quick update:

I have found this post of Matt: http://www.vicidial.org/VICIDIALforum/v ... 291#p57291

I have no idea that that file was in this system :)

It is working very well. This post was from 2010. Is there a way to add next button (D1 and 2 STOP) that will stop playing the recording?
ZibiX
 
Posts: 107
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Location: Poland

Re: Park Call - can I hear customer while MOH is playing?

Postby mflorell » Tue Jul 19, 2016 11:01 am

You can do that using the Agent API, but not through a pre-built interface, unless you are on our VICIhost service, then you can use our Agent Audio Soundboard features that do allow you to put up multiple audio files and play/restart/stop each one whenever you want.

http://www.vicihost.com/?p=107
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Re: Park Call - can I hear customer while MOH is playing?

Postby ZibiX » Tue Jul 19, 2016 12:48 pm

Yes, we have talked about this in other topic.

Unfortunately I'm from Poland and as I understand VICIhost service is in US.

I have 17 customers. To handle them I have 29 servers in my server room. I have to figure something because Soundboard is very expected functionality to my customers.
ZibiX
 
Posts: 107
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Location: Poland

Re: Park Call - can I hear customer while MOH is playing?

Postby williamconley » Tue Jul 19, 2016 2:05 pm

Vicidial Installation and Repair, plus Hosting and Colocation
Newest Product: Vicidial Agent Only Beep - Beta
http://www.PoundTeam.com # 352-269-0000 # +44(203) 769-2294
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Re: Park Call - can I hear customer while MOH is playing?

Postby mflorell » Sun Nov 27, 2016 10:30 am

The VICIdial Agent Audio Soundboard is now included in the VICIdial codebase, just upgrade your system, activate the feature in System Settings, and you've got it.

Here's a screenshot of the agent screen with the soundboard loaded:
Image

You can also see what the admin interface for it looks like in our online demo: (6666 / 1234)
http://www.vicidial.org/vicidial_demo/a ... _test&DB=0
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