vicidial.org

I'm using Max Calls Count to move queued calls to a regular extension outside ViciDial. It's working correct, but I need to keep, at least, one queued call, and redirect the second queued call to my regular extension. It's how it suppose to work. Help says: "Max Calls Count -This option must be set higher than 0 if you want to use the Max Calls Method feature. Default is 0."

But, I want to redirect all queued call. So, I suggest to change this function to: "Max Calls Count -This option must be set higher than -1 if you want to use the Max Calls Method feature. Default is -1, that means disable."

That would essentially disable the Ingroup, since any call must be queued for at least a nanosecond before it successfully routes somewhere. Since you're disabling the Ingroup, you could use any one of several other methods to do that. You could use the Call Time for after hours (by making ALL hours after hours) or the No Agents No Queueing method to immediately reroute calls if they would otherwise be queued or the drop call seconds to push calls that last more than 1 second to a different route.

I'm using:

No Agents No Queueing: Y
No Agent No Queue Action: EXTEN
Extension: 8532 Context: default
Max Calls Method: IN_QUEUE
Max Calls Count: 1
Max Calls Action: NO_AGENT_NO_QUEUE

First call is on QUEUE, and second and so on calls on queue are redirected to NO_AGENT_NO_QUEUE action.
My suggestion was to change 'Max Calls Count: 0' with 'Max Calls Method: IN_QUEUE' to redirect every call when there is no agent available for inbound.

That's what No Agents No Queueing does if you skip Max Calls. Max calls is meant to be an override to allow "some" calls in queue instead of None. Disable max calls method.

I did. But No Agents No Queue Y mean only NO AGENT LOGGED on. So, I need a option link NO_QUEUE, so even with Agents logged or agents on pause, it redirect any to_be_queued call.

Oh. In that case, drop call seconds. Set it to "1". Gives the system precisely 1 second to find an agent, or transfer the call to the drop call destination.

Although I do see your point.