System delay dialing manual

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System delay dialing manual

Postby macaruchi » Thu Jan 12, 2017 10:29 am

there is a huge delay with both the connection and the disengage of calls, this in turn presents errors such as on hangup after dispo it still states that the call is active/live, live call on screen without agent dialing new number, when you press dial next number it states: system delay - code: 74776-1-0,

I wanna know where I must check the logs or where are the logs to check this.

My server :
Dell 8GB Ram, 8 Core
VERSION: 2.12-565a
BUILD: 160827-0917
ViciBox 7.0.3
Max agents: 13
*------------------
ViciBox 7.0.4 | Version:2.14-704a | SVN Version: 3078| DB Schema Version:1566| BUILD: 190312-0928 | 2 Processors 8 Core | 32 GB Ram | 1 Tera HD
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Re: System delay dialing manual

Postby williamconley » Sun Jan 22, 2017 3:52 am

There are logs (lots of them) in /var/log/astguiclient /var/log/apache2 /var/log/asterisk plus a bunch of "log tables" in the mysql database. And network logs and system logs in /var/log

Any of the logs could have information. But you didn't post any you've already checked.

I will say that this can be caused by bad DNS or by a system overload affecting mysql, apache, or networking.

I also note you gave the "max agents" value, but this value is useless without context. If you want to give a single value, give "max number of simultaneous calls" (this would include live agents, live customers, and ringing calls, one number).

Average Server Load?

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