Lookup using In-group

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Lookup using In-group

Postby macaruchi » Thu Mar 30, 2017 11:34 am

I have two support groups English and Spanish, and I want to be able to when I enter the phone number and present the data, the problem is that I do not find this option in In-group but only in the DID but it is redirected to A callmenu and from this then goes to each of the support groups. Each group has a different list, so I want to do the search from the in-group not from the DID. How could I do this?

What option should I change to do this? I mean CID lookup but by IN-group no DID

Thks
macaruchi
 
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