Customer Phone like caller ID

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Customer Phone like caller ID

Postby macaruchi » Tue Apr 11, 2017 11:19 am

I have an inbound campaign when I receive a call sometimes I need to transfer this call to another site but when I do the call the callerID showed to other site is our number I wanna show like callerID the customer phone not our number.
How can I do to show the customer phone when I transfer the call ?

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Re: Customer Phone like caller ID

Postby mflorell » Tue Apr 11, 2017 12:30 pm

First, you need to make sure your carrier allows you to send out unfiltered callerID numbers.

Then, you can use campaign setting "3-Way Call Outbound CallerID" to CUSTOMER.

When you want to transfer, you will have to do it as a 3-way call and Leave 3-Way for it to work.
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