Missed calls (Drop) automatic callback campaign

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Missed calls (Drop) automatic callback campaign

Postby Mequetref43 » Tue Jul 25, 2017 11:58 am

Hi all,

i got a vicidial with this versions

VERSION: 2.12-560a
BUILD: 160617-1427
© 2016 ViciDial Group
Asterisk 11.25.1

Did you know a way to make an outbound campaign with the missed calls received (drop status)?

Fro example: someone calls and after 30 seconds hangs up. Vicidal can automatically set this new lead to be called in an outbound campaign?

Thanks very much for your help.
Mequetref43
 
Posts: 19
Joined: Mon Jul 11, 2016 9:04 am

Re: Missed calls (Drop) automatic callback campaign

Postby mflorell » Tue Jul 25, 2017 2:46 pm

If you upgrade you can use the newer Drop Lists feature.
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Re: Missed calls (Drop) automatic callback campaign

Postby Mequetref43 » Wed Jul 26, 2017 1:52 pm

Thank you so much Matt.

It is only possible to upgrade via SVN or there is another "simple" or "better" method?

Regards
Mequetref43
 
Posts: 19
Joined: Mon Jul 11, 2016 9:04 am

Re: Missed calls (Drop) automatic callback campaign

Postby mflorell » Wed Jul 26, 2017 6:27 pm

SVN upgrades are pretty simple. That's your only and best option :)
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Re: Missed calls (Drop) automatic callback campaign

Postby Mequetref43 » Mon Jul 31, 2017 4:53 am

Ok, thanks.

I just made an upgrade trough the "typical"instructions.

Right now here is my version:


VERSION: 2.14-621a
BUILD: 170717-1444

Asterisk 11.25-1

1.-So i guess it is the last one?

2.-Did the call "missed" (drop) can go to another list/campaign to be activated and make these missing "leads" be contacted? How?

Thanks very much for your help.
Mequetref43
 
Posts: 19
Joined: Mon Jul 11, 2016 9:04 am

Re: Missed calls (Drop) automatic callback campaign

Postby mflorell » Mon Jul 31, 2017 6:21 am

Go to Admin -> System Settings, Enabled Drop Lists.
Go to Lists -> Drop Lists, Add a New Drop List


Drop List ID -This is the ID of the Drop List entry, it must be from 2 to 30 characters in length and contain no spaces.

Drop List Name -This is the name of the Drop List entry, it must be from 2 to 100 characters in length and it used to describe the drop list.

Last Run Time -This is the date and time of the last run of this drop list process.

Admin User Group -This is the administrative user group for this record, this allows admin viewing of this record restricted by user group. Default is --ALL-- which allows any admin user with Modify Lists permissions to view this record.

Run Server -This is the machine that you want to use to run this drop list process. You must choose a server that runs the keepalive process every minute in the crontab. The default is to use the active voicemail server as defined in System Settings.

Run Times -This is the list of times in HHMM format when you want the drop list process to run. You can specify multiple times by separating them with a dash, like how the List Reset Times feature works. The drop list process will gather all of the matching records since the last time the process was run.

Run Weekdays -This is the list of days of the week when you want the drop list process to run. Either this option or the Month Days field below must be set for the process to run automatically.

Run Month Days -This is the list of days of the month in DD format when you want the drop list process to run. You can specify multiple month days by separating them with a dash. Either this option or the Weekdays field above must be set for the process to run automatically.

Duplicate Check -This setting allows you to specify if the drop list process will check for duplicates before adding a new lead that was gathered from the drop list process. You can select LIST which will check for duplicate phone numbers within the leads already within the specified list or LIST_CAMPAIGN_LISTS which will also check for duplicate phone numbers within all of the lists associated with the campaign that the list defined below is assigned to. Default is NONE for no duplicate checking.

List ID -This is the list ID of the list that the new leads gathered from the drop list process are to be inserted into.

Active -The drop list process will only run on the set schedule above if active is set to Y. Default is N.

Gather Minutes -If set to a number greater than 0, the process will look back this number of minutes from the run time to gather the drop call data. Default is 0 for disabled.

Run Now Trigger -This option offers a way to test this drop list process before setting it to active. It can take up to one minute for the process to start running after submitting this page with this field set to Y. Default is N.

Drop Statuses -This is the list of drop statuses that will be used to gather the new leads by the drop list process. Default is DROP.

Inbound Groups -This is the list of Inbound Groups that will be used to gather the new leads by the drop list process.
mflorell
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Re: Missed calls (Drop) automatic callback campaign

Postby Mequetref43 » Mon Jul 31, 2017 9:48 am

Fantastic!!

Works perfect, just the way i want.

thak you so much.
Mequetref43
 
Posts: 19
Joined: Mon Jul 11, 2016 9:04 am


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