Need to handle incoming call on mobile

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Need to handle incoming call on mobile

Postby pratik » Fri Jul 28, 2017 8:15 am

Hello,

We have installed vicidial 2.12 version. We need to use on hook feature of incoming call via mobile call landing.
i.e : We are login into agent panel via on hook feature. When any incoming call landing its ringing on mobile phone in place of agent extension number.
When we answer the call, call make the LIVE on agent panel.
Can you please suggest us. How we can full fill this requirement.

Thanks in advance.
pratik
 
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Re: Need to handle incoming call on mobile

Postby mflorell » Fri Jul 28, 2017 8:24 am

Yes you can do that, have you already tried the steps as outlined in the Vicidial Manager Manual? (Tutorial V)
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Re: Need to handle incoming call on mobile

Postby pratik » Sat Jul 29, 2017 3:42 am

Hello,

Thanks for the reply.
Can you please provide us the said manual download link. So, we can follow it.
pratik
 
Posts: 36
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Re: Need to handle incoming call on mobile

Postby pratik » Thu Aug 03, 2017 11:55 pm

Hello,

Can you provide us the steps which we have to follow for this request.
pratik
 
Posts: 36
Joined: Sat Jun 21, 2014 12:26 pm

Re: Need to handle incoming call on mobile

Postby okli » Mon Aug 07, 2017 8:31 am

http://www.vicidial.org/store.php#MANAGER

Could be easily found in the sticky topic in this subforum. A quick 2 secs. Google search would also have given you the answer.
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